If you are dissatisfied with your Inter.net Canada service, or have any other complaint, follow the instructions below to find support or to report your issue.

Step 1: Visit The Inter.net Canada Support Centre

Our Support Centre may be able to instantly answer many of your questions. Visit the Support Centre to find answers to common questions, technical support and troubleshooting tips. Inter.net Canada Support Centre: http://www.ca.inter.net/residential/support/ If you are unable to resolve your issue with information provided in the Support Centre, contact Customer Care.

Step 2: Contact Customer Care

The Inter.net Canada Customer Care team have the tools and training required to resolve any issue you may have, as well as answer many questions. You may reach Inter.net Canada Customer Care by calling 1-855-440-1444 Mon-Fri between 8am and 9pm or Saturdays between 9am and 5pm.

Step 3: Submit a Written Complaint

If your issue still remains unresolved, you may email customercomplaints@ca.inter.net. We will investigate further into your issue and will normally provide a response within 2 business days.

Commissioner for Complaints for Telecommunications Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services.

If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.